Delivery policy

1.       Credit

1.1    This document was created using a template from Docular (https://docular.net).

2.       Introduction

2.1    In this policy we set out details of the delivery methods, periods and charges that apply to orders for our products made through our website or form, by telephone or direct email.

2.2    This policy is a legally binding document, and this policy shall form part of the contract of sale between you and us made under our website terms and conditions.

3.       Geographical limitations

3.1    We will usually be able to deliver to the following countries and territories: England, Scotland, Wales and Northern Ireland also the Republic of Ireland, the Channel Islands and Isle of Man .

3.2    We also agree to deliver products to other countries and territories if delivery costs are non-prohibitive.

4.       Delivery methods and periods

4.1    The methods that we use to deliver our products, and the time periods within which delivery is usually completed, are as follows:

(a)   If in Northern Ireland, Scotland, England or Wales we use Parcelforce Express48. We will always try to source the most competitive fastest delivery method  if your delivery address is the Republic of Ireland, Channel Islands or Isle of Man. The typical period for delivery of products by this method is 3 10 working days once dispatched dependant on the geographical location.

4.2 Please note that as each item is handmade if the piece(s) you want to purchase is available then dispatch will be within 2 - 7 working days and you will be contacted via email or telephone to ensure the best delivery dates.

4.3  If the piece(s) however is already reserved/sold between your contact and our website update for that piece(s) as reserved/sold or you have specified a bespoke piece then the delivery time frame will be within 2-10 weeks dependant on availability of materials, i.e sustainable wood sources.

4.2    If you place your order by 4pm GMT/BST  on a working day, these time periods run from the close of business on that day; if you place your order after 4pm GMT/BST on a working day, or on a non-working day, these time periods run from the close of business on the next following working day.

4.3    The delivery periods set out in this Section 4 are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period.

4.4    We may conduct fraud screening checks before dispatching the product, and these checks may delay your delivery. If the delivery is likely to be delayed as a result of fraud screening checks, we will notify you.

5.       Delivery charges

5.1    Delivery charges will be quoted by us via email or by telephone once you have placed your order .

5.2    Applicable delivery charges will depend upon the delivery method you select, the location of the delivery address, and the size and weight of the products in your order.

5.3    Our delivery charges are as follows:

(a)    Within Northern Ireland, Scotland, England or Wales we use Parcelforce Express48 and costs are dependant on item size and are shown at checkout but in respect of delivery destinations outside the UK delivery charges will be varied dependant on the piece but you will be informed of delivery costs once you contact us to place an order via the website contact form, direct email or via a telephone call.

6.       Delivery tracking

6.1    Delivery tracking is available in respect of all orders for our products.

6.2    To track your delivery, enter your order number (which is provided in your order confirmation email) into our delivery service provider's website, usually Parcelforce but we will advise you once an order is made of the carrier to be used.

7.       Receipt and signature

7.1    All deliveries must be received in person at the delivery address, and a signature must be provided.

7.2    Our delivery service provider will notify you in advance of attempting to make a delivery requiring signature.

8.       Additional deliveries

8.1    If an initial delivery attempt is unsuccessful, our delivery service provider will make at least 1 more attempt to deliver the products in your order.

9.       Collection

9.1    If your products remain undelivered despite our delivery service provider making at least 1 more attempt to deliver them, the delivery service provider will leave a card at your address, with instructions on how you may collect your products, including a time limit for collection.

10.    Delivery problems

10.1  If you experience any problems with a delivery, please contact us using the contact details that we publish on our website or otherwise notify to you.

10.2  If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free of charge).

10.3  An indicative list of the situations where a failure to deliver will be your fault is set out below:

(a)    you provided the wrong address for delivery;

(b)    there is a mistake in the address for delivery that was provided;

(c)    the address for delivery is not reasonably accessible;

(d)    the address for delivery cannot safely be accessed;

(e)    if in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; or

(f)    if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.