Terms and Conditions
Privacy and Cookies Policy
1.1 We are committed to safeguarding the privacy of our website visitors and individual customers.
1.2 This policy applies where we are acting as a data controller with respect to the personal data of such persons; in other words, where we determine the purposes and means of the processing of that personal data.
1.3 Our website offers privacy controls which affect how we will process your personal data. On the contacts page you can specify whether you would like to receive direct marketing communications and limit the collection, sharing and publication of your personal data. You can access the privacy controls via www.misehandmade.com/contact.
1.5 In this policy, "we", "us" and "our" refer to Misehandmade. For more information about us, see Section 14.
2.1 This document was created using a template from Docular (https://seqlegal.com/free-legal-documents/privacy-policy).
3. The Personal Data that we Collect
3.1 In this Section 3 we have set out the general categories of personal data that we process that we obtained directly from you.
3.2 We may process information contained in or relating to any communication that you send to us or that we send to you ("communication data"). The communication data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms.
3.3 We may process data enabling us to get in touch with you ("contact data"). The contact data may include your name, email address, telephone number, postal address and/or social media account identifiers. The source of the contact data is you. If you log into our website using a social media account, we will obtain elements of the account data from the relevant social media account provider.
3.4 We may process information relating to transactions, including purchases of goods, that you enter into with us. ("transaction data"). The transaction data may include your name, your contact details, your payment card details (or other payment details) and the transaction details. The source of the transaction data is you and our payment services provider.
3.5 We may process data about your use of our website and services ("usage data"). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data will be cookies (with consent) and our analytics tracking system.
4. Purposes of Processing and Legal Bases
4.1 In this Section 4, we have set out the purposes for which we may process personal data and the legal bases of the processing.
4.2 Operations - We may process your personal data for the purposes of operating our website, the processing and fulfilment of orders, supplying our goods, generating invoices, bills and other payment-related documentation, and credit control. The legal basis for this processing is for your legitimate interests, namely the processing of a contract between you and us and our legitimate interests for the proper administration of our website, services and business.
4.3 Publications - We may process your testimonials for the purposes of publishing such data on our website and our social media platforms with your consent and in accordance with your express instructions. The legal basis for this processing is our legitimate interests, namely the publication of content in the ordinary course of our operations to inspire further trust in both you and future customers.
4.4 Relationships and communications - We may process contact data and transaction data for the purposes of managing our relationships, communicating with you (excluding communicating for the purposes of direct marketing) by email, SMS and telephone, providing support services and complaint handling. The legal basis for this processing is our legitimate interests, namely communications with our website visitors, individual customers, the maintenance of relationships, and the proper administration of our website, services and business.
4.5 Direct marketing - We may process contact data for the purposes of creating, targeting and sending direct marketing communications by email, SMS and making contact by telephone for marketing-related purposes. The legal basis for this processing is our legitimate interests, namely promoting our business and communicating marketing messages and offers to our subscribed website visitors.
4.6 Research and analysis - We may process usage data and/or transaction data for the purposes of researching and analysing the use of our website and services, as well as researching and analysing other interactions with our business. The legal basis for this processing is our legitimate interests, namely monitoring, supporting, improving and securing our website, services and business generally for the benefits of you, our customer.
4.7 Record keeping - We may process your personal data for the purposes of creating and maintaining our databases, back-up copies of our databases and our business records generally. The legal basis for this processing is our legitimate interests, namely ensuring that we have access to all the information we need to properly and efficiently run our business in accordance with this policy.
4.8 Security - We may process your personal data for the purposes of security and the prevention of fraud and other criminal activity. The legal basis of this processing is our legitimate interests, namely the protection of our website, services and business, and the protection of others and for the benefits of you, our customer.
4.9 Insurance and risk management - We may process your personal data] where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks and/or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.
4.10 Legal claims - We may process your personal data where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
4.11 Legal compliance and vital interests - We may also process your personal data where such processing is necessary for compliance with a legal obligation to which we are subject or in order to protect your vital interests or the vital interests of another natural person.
5. Providing your Personal Data to Others
5.1 We may disclose your personal data to our insurers and/or professional advisers only insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice.
5.2 Your personal data held in our website database will be stored on the servers of our hosting services providers identified at https://www.wix.com.
5.3 Financial transactions relating to our website are handled by our payment services providers Paypal. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers' privacy policies and practices at https://www.paypal.com/uk/webapps/mpp/ua/privacy-full.
5.5 In addition to the specific disclosures of personal data set out in this Section 5, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise, or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
6. International Transfers of Your Personal Data
6.1 In this Section 6, we provide information about the circumstances in which your personal data may be transferred to other countries outside the United Kingdom and the European Economic Area (EEA).
6.2 The hosting facilities for our website are situated in the United Kingdom.
6.3 Our email service provider is situated in the United States of America (USA). The European Commission have made an "adequacy decision" with respect to the data protection laws of the USA. Transfers to the USA will be protected by appropriate safeguards, namely the EU-U.S. and Swiss-US Privacy Shield Framework and approved by the competent data protection authorities, a copy of which can be obtained from https://www.privacyshield.gov/Website-Privacy-Policy.
6.4 You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.
7. Retaining and deleting Personal Data
7.1 This Section 7 sets out our data retention policies and procedures, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
7.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
7.3 We will retain your personal data as follows:
(a) Personal data will be retained for a minimum period of 1 year following consent the date of the most recent contact between you and us, and for a maximum period of 5 years following that date unless otherwise specified by yourself;
(b) Transaction data will be retained for a minimum period of 7 days following the date of the transaction, and for a maximum period of 30 days following that date allowing for cancellation/refund purposes;
7.4 Notwithstanding the other provisions of this Section 7, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
8. Your Rights
8.1 In this Section 8, we have listed the rights that you have under data protection law.
8.2 Your principal rights under data protection law are:
(a) the right to access - you can ask for copies of your personal data;
(b) the right to rectification - you can ask us to rectify inaccurate personal data and to complete incomplete personal data;
(c) the right to erasure - you can ask us to erase your personal data;
(d) the right to restrict processing - you can ask us to restrict the processing of your personal data;
(e) the right to object to processing - you can object to the processing of your personal data;
(f) the right to data portability - you can ask that we transfer your personal data to another organisation or to you;
(g) the right to complain to a supervisory authority - you can complain about our processing of your personal data; and
(h) the right to withdraw consent - to the extent that the legal basis of our processing of your personal data is consent, you can withdraw that consent.
8.3 These rights are subject to certain limitations and exceptions. You can learn more about the rights of data subjects by visiting https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/.
8.4 You may exercise any of your rights in relation to your personal data by written notice to us, using our contact details.
9. About Cookies
9.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
The purpose of our Cookies Policy is to help explain what they are, why you are collecting them, and what information cookies store.
9.2 Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
9.3 Cookies may not contain any information that personally identifies a user, but personal data that we store about you may be linked to the information stored in and obtained from cookies.
10. Cookies that We Use
11. Cookies used by our service providers
12. Managing cookies
12.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
(a) https://support.google.com/chrome/answer/95647 (Chrome);
(b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
(c) https://help.opera.com/en/latest/security-and-privacy/ (Opera);
(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
(e) https://support.apple.com/en-gb/guide/safari/manage-cookies-and-website-data-sfri11471/mac (Safari); and
(f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).
12.2 Blocking all cookies will have a negative impact upon the usability of many websites.
12.3 If you block cookies, you will not be able to use all the features on our website.
13.1 We may update this policy from time to time by publishing a new version on our website.
13.2 You should check this page occasionally to ensure you are happy with any changes to this policy.
13.3 We may notify you of significant changes to this policy by emai
14. Our Details
14.1 This website is owned and operated by Seanna O’Boyle-Irvine.
14.3 Our principal place of business is at 37 Chester Avenue, Whitehead, BT38 9QJ
14.4 You can contact us:
(a) by post, to the postal address given above;
(b) using our website contact form;
(c) by telephone, on the contact number published on our website; or
(d) by email, using the email address published on our website.
15. Data Protection Officer
15.1 Our data protection officer's contact detail is: Seanna O’Boyle-Irvine.
Website Copyright Statement
This website and its content are copyright of [business name] - © [business name] [year]. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
Website Disclaimer Statement
The information contained in this website is for general information purposes only. The information is provided by Misehandmade and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of Misehandmade. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Misehandmade takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
Business Email Disclaimer
This email and any attachments to it may be confidential and are intended solely for the use of the individual to whom it is addressed. Any views or opinions expressed are solely those of the author and do not necessarily represent those of [business name].
If you are not the intended recipient of this email, you must neither take any action based upon its contents, nor copy or show it to anyone.
Please contact the sender if you believe you have received this email in error.
1.1 This document was created using a template from Docular (https://docular.net).
2.1 You have the right to return goods providing you tell us within 14 days of receiving the product(s). Under the latest Directive put in place is the Directive 2011/83/EU, adopted in October 2011, and implemented in the UK through The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 of the Sales and Goods Act 1979.
2.2 We have created this policy to enable you to return products to us in appropriate circumstances.
2.3 This policy shall apply to all oustomers.
2.4 This policy shall apply to all orders submitted through our website contact form via telephone or direct email.
2.5 This document does not affect any statutory rights you may have as a consumer (such as rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015).
3.1 If you have no other legal right to return a product(s) and receive a refund or credit note, then you will nonetheless be entitled to return a product(s) to us and receive a refund in accordance with this policy if:
(a) we receive the returned product(s) within 28 days following the date of dispatch of the product(s) to you;
(b) the returned product(s) has been damaged while in transit however if we believe that the damage has been caused by your handling the product(s) in an unacceptable manner then we will not offer a refund;
(c) you comply with the procedure set out in this policy in relation to the return of the product(s); and
(d) none of the exclusions set out in this policy apply.
4. Returns procedure
4.1 In order to take advantage of your rights under this policy, you must contact us to obtain a cancellation form via the website contact form or direct email (all contact details can be found on the website) and then send the product to us with the completed cancellation form, which can also be emailed.
4.2 With our custom made bespoke pieces, your 14 days to cancel starts from the date you place your order. After 14 days if you cancel, you'll still be charged the full price. This doesn't affect your statutory legal rights.
4.3 Products returned under this policy must be sent by Royal Mail Signed For delivery to Misehandmade, 37 Chester Avenue, Whitehead, BT38 9QJ.
4.4 You will be responsible for paying postage costs associated with returns under this policy.
4.5 Please note that it is the customer who is responsible for return shipping fees and we cannot take responsibility for the delivery time or loss of a returned package, so we recommend using tracking numbers to insure your package is returned to us
5.1 The following types of product may not be returned under this policy:
(a) any product made to your specification;
(b) any product made to order
(c) any product personalised or adapted for you; or
(d) any product damaged due to your handling of the product(s) in an unacceptable manner.
6.1 We will give you a refund for the price you paid to us in respect of any product properly returned by you in accordance with this policy.
6.2 We will refund to you the original delivery charges relating to the returned product minus any packaging costs (a standard £8 deduction).
6.3 You must inform us once delivery of the piece(s) is received or a refund due to 'damage in transit' will not be an option.
6.4 We will not refund to you any costs you incur in returning the product to us unless it was damaged in transit and we will arrange a collection or if you return it, keep a proof of delivery and we can include these return costs with your refund.
6.5 We will usually refund any money received from you using the same method originally used by you to pay for your purchase,
6.6 We will process the refund due to you as soon as possible and, in any event, within 30 days (dependant on the method of payment and Financial Institution you bank with, please see your own Bank for Terms and Conditions) following the day we receive your returned product
7. Improper returns
7.1 If you return a product in contravention of this policy, and you do not have any other legal right to a refund or exchange in respect of that product:
(a) we will not refund the purchase price or exchange the product;
(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
(c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.
8. Our details
8.1 This website is owned and operated by Seanna O'Boyle-Irvine.
8.2 Our principal place of business is at 37 Chester Avenue, Whitehead, BT38 9QJ.
8.3 You can contact us:
(a) by post, using the postal address given above;
(b) using our website contact form;
(c) by telephone, on the contact number published on our website; or
(d) by email, using the email address published on our website.
1.1 This document was created using a template from Docular (https://docular.net).
2.1 In this policy we set out details of the delivery methods, periods and charges that apply to orders for our products made through our website or form, by telephone or direct email.
2.2 This policy is a legally binding document, and this policy shall form part of the contract of sale between you and us made under our website terms and conditions.
3. Geographical limitations
3.1 We will usually be able to deliver to the following countries and territories: England, Scotland, Wales and Northern Ireland also the Republic of Ireland, the Channel Islands and Isle of Man .
3.2 We also agree to deliver products to other countries and territories if delivery costs are non-prohibitive.
4. Delivery methods and periods
4.1 The methods that we use to deliver our products, and the time periods within which delivery is usually completed, are as follows:
(a) If in Northern Ireland, Scotland, England or Wales we use Parcelforce Express48. We will always try to source the most competitive fastest delivery method if your delivery address is the Republic of Ireland, Channel Islands or Isle of Man. The typical period for delivery of products by this method is 3 10 working days once dispatched dependant on the geographical location.
4.2 Please note that as each item is handmade if the piece(s) you want to purchase is available then dispatch will be within 2 - 7 working days and you will be contacted via email or telephone to ensure the best delivery dates.
4.3 If the piece(s) however is already reserved/sold between your contact and our website update for that piece(s) as reserved/sold or you have specified a bespoke piece then the delivery time frame will be within 2-10 weeks dependant on availability of materials, i.e sustainable wood sources.
4.2 If you place your order by 4pm GMT/BST on a working day, these time periods run from the close of business on that day; if you place your order after 4pm GMT/BST on a working day, or on a non-working day, these time periods run from the close of business on the next following working day.
4.3 The delivery periods set out in this Section 4 are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period.
4.4 We may conduct fraud screening checks before dispatching the product, and these checks may delay your delivery. If the delivery is likely to be delayed as a result of fraud screening checks, we will notify you.
5. Delivery charges
5.1 Delivery charges will be quoted at checkout.
5.2 Applicable delivery charges will depend upon the delivery method you select, the location of the delivery address, and the size and weight of the products in your order.
5.3 Our delivery charges are as follows:
(a) Within Northern Ireland, Scotland, England or Wales we use Parcelforce Express48 and costs are dependant on item size and are shown at checkout but in respect of delivery destinations outside the UK delivery charges will be varied dependant on the piece but you will be informed of delivery costs once you contact us to place an order via the website contact form, direct email or via a telephone call.
6. Delivery tracking
6.1 Delivery tracking is available in respect of all orders for our products.
6.2 To track your delivery, enter your order number (which is provided in your order confirmation email) into our delivery service provider's website, usually Parcelforce but we will advise you once an order is made of the carrier to be used.
7. Receipt and signature
7.1 All deliveries must be received in person at the delivery address, and a signature must be provided.
7.2 Our delivery service provider will notify you in advance of attempting to make a delivery requiring signature.
8. Additional deliveries
8.1 If an initial delivery attempt is unsuccessful, our delivery service provider will make at least 1 more attempt to deliver the products in your order.
9.1 If your products remain undelivered despite our delivery service provider making at least 1 more attempt to deliver them, the delivery service provider will leave a card at your address, with instructions on how you may collect your products, including a time limit for collection.
10. Delivery problems
10.1 If you experience any problems with a delivery, please contact us using the contact details that we publish on our website or otherwise notify to you.
10.2 If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free of charge).
10.3 An indicative list of the situations where a failure to deliver will be your fault is set out below:
(a) you provided the wrong address for delivery;
(b) there is a mistake in the address for delivery that was provided;
(c) the address for delivery is not reasonably accessible;
(d) the address for delivery cannot safely be accessed;
(e) if in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; or
(f) if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.